Refund policy

Cancellation Policy

You are allowed to cancel your order and obtain a refund before it is dispatched. After it has been shipped, please allow it to arrive and then initiate the return process.

Returns & Exchanges

Your satisfaction with your purchase is our top priority. Most items in their original condition can be returned within 30 business days following delivery.

1. Contact our Customer Service team to initiate a return and provide information regarding the item(s) and the reason for the return.
2. Once you receive the return instructions from us, please package the item(s) in their original packaging.
3. Return the item(s) as directed. We will supply you with the return address and shipping details after accepting your return. (Please note: Unauthorized returns will not be processed).
4. The majority of returns are handled within 5 business days after we receive your package.

Return Conditions

You have 30 business days from the date of delivery to decide if an item meets your needs. Please reach out within this period for returns or exchanges.

To qualify for a return, the item must be unused and in its original packaging, along with a receipt or proof of purchase.

Please refrain from sending your purchase back to the manufacturer.

Return Charges

If the return is a result of our error (e.g., incorrect or defective items), we will provide a full refund.

If the return is based on buyer choice (e.g., dissatisfaction with the product or incorrect size selection), a full refund will still be issued.

No restocking fees will be charged for returns.

Refunds (if applicable)

Upon receiving and reviewing your return, we will notify you via email regarding the approval or rejection of your refund.

If approved, your refund will be processed back to your original payment method within 10 business days.

Delayed or Missing Refunds (if applicable)

If your refund has not been received, please first check your bank account. Then, contact your credit card company, as processing times may vary.

If the issue persists, reach out to your bank. For further assistance, feel free to email us at Support@Ravli.shop.

Sale Items (if applicable)

Only items sold at full price are eligible for refunds; sale items are not refundable.

Exchanges (if applicable)

We only process exchanges for items that are defective or damaged. To begin an exchange for the same item, contact us at Support@Ravli.shop.

Shipping times for exchanged items may vary based on location.

Return Address

To start a return, please get in touch with us at Support@Ravli.shop. We will provide you with a return shipping address upon approval; returns submitted without prior authorization will not be accepted.

We are eager to assist you. Please contact us at:

Email: Support@Ravli.shop