FAQs

For a secure and effortless payment process, we utilize Shopify Payments by Shopify. Your transactions are protected, allowing you to shop with confidence.

To redeem a promo code, simply input it into the "Discount Code" field at checkout. Make sure it is entered correctly before completing your purchase, as you may not be able to apply it after checkout.

Absolutely! Once your order has been dispatched, you will receive automated tracking information via email. This allows you to keep an eye on your shipment until it arrives at your home. Track Your Order

If you have questions about your order, our dedicated customer support team is here to help. Please contact us at Support@Ravli.shop. Include your email address and order number for faster assistance.

To alter or cancel your order, please reach out to Customer Service at Support@Ravli.shop. We’ll do our best to accommodate your request. Keep in mind that cancellations might not be possible once the item has been shipped. For more details, refer to our Refund and Return Policy.

If you experience delays or complications with your order's delivery, please first contact the carrier to confirm the shipping address. Additionally, providing your phone number can help expedite a claim with the carrier to locate your package, usually within a week.

After your return is accepted, monitor the return tracking number. Once the item is received at our facility, we will process your refund promptly within 2-3 business days.

For products that need assembly, instructions are provided within the item packaging. If you require further assistance, please reach out to our customer service at Support@Ravli.shop, and we can send you the online instructions for your product.